{"id":2166,"date":"2022-08-15T05:00:00","date_gmt":"2022-08-15T12:00:00","guid":{"rendered":"https:\/\/www.golinks.com\/blog\/?p=2166"},"modified":"2024-10-01T12:42:40","modified_gmt":"2024-10-01T19:42:40","slug":"knowledge-base","status":"publish","type":"post","link":"https:\/\/www.golinks.com\/blog\/knowledge-base\/","title":{"rendered":"How To Assess The Health Of Your Knowledge Base"},"content":{"rendered":"\n<p>Do you think simply <em>having<\/em> a knowledge base means your team has everything they need to find and share information effectively? Think again.<br><br>In order to reap the benefits of a knowledge base, you need to put in some work. Outdated and inaccurate information, disorganization, and inconsistencies will only cause confusion, frustration, and errors.&nbsp;<\/p>\n\n\n\n<p>So, how do you make sure your knowledge base is helpful\u2014rather than a source of hassles and headaches? Well, it requires some maintenance. Let\u2019s dig into how you can maintain a knowledge base that sets your team up for success and not stress.&nbsp;<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-should-you-bother-maintaining-a-knowledge-base\"><strong>Should You Bother Maintaining A Knowledge Base?<\/strong><\/h2>\n\n\n\n<p><a href=\"https:\/\/golinks.com\/blog\/how-to-aggregate-your-knowledge-base\/\">Knowledge base management<\/a> feels like yet another thing to add to your long list of to-do\u2019s. Is it even worth the time and energy?<\/p>\n\n\n\n<p>The short answer is yes. Maintaining a helpful and organized knowledge base offers a number of benefits for your team, including:<br><\/p>\n\n\n\n<ul>\n<li><strong>Increased efficiency: <\/strong>If you\u2019re looking for ways to improve productivity, don\u2019t neglect the importance of your knowledge base. People can easily <a href=\"https:\/\/golinks.com\/blog\/instacart-customer-story\/\">find the information and resources<\/a> they need, without wasting time digging for it. Need proof? <a href=\"https:\/\/golinks.com\/blog\/hopin-golinks-customer-story\/\">Hopin saved over 25 hours per week<\/a> when it started using GoLinks for internal knowledge sharing.<br><\/li>\n\n\n\n<li><strong>Improved consistency:<\/strong> Since everybody shares a single source of truth, you\u2019ll notice less errors and miscommunications.<br><\/li>\n\n\n\n<li><strong>Boosted empowerment:<\/strong> Effective knowledge sharing enables people to find answers and take action themselves, rather than having to rely on other people.<\/li>\n<\/ul>\n\n\n\n<p>Put all of that together and you\u2019ll get noticeable improvements for the entire organization. In fact, <a href=\"https:\/\/www2.deloitte.com\/us\/en\/insights\/focus\/technology-and-the-future-of-work\/organizational-knowledge-management.html\">Deloitte ranked knowledge management<\/a> as one of the top three issues that influence a company\u2019s success.&nbsp;<\/p>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" loading=\"lazy\" width=\"1024\" height=\"324\" src=\"https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2022\/08\/11113133\/Deloitte-statistic-1024x324.png\" alt=\"Brain connected to knowledge and assets\" class=\"wp-image-2468\" srcset=\"https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2022\/08\/11113133\/Deloitte-statistic-1024x324.png 1024w, https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2022\/08\/11113133\/Deloitte-statistic-300x95.png 300w, https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2022\/08\/11113133\/Deloitte-statistic-768x243.png 768w, https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2022\/08\/11113133\/Deloitte-statistic-40x13.png 40w, https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2022\/08\/11113133\/Deloitte-statistic.png 1340w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-how-can-you-tell-if-your-knowledge-base-is-healthy\"><strong>How Can You Tell If Your Knowledge Base Is Healthy?<\/strong><\/h2>\n\n\n\n<p>There\u2019s no denying that knowledge bases are powerful. But remember, simply having a knowledge base doesn\u2019t help\u2014it needs to be thoughtful, intuitive, and well-organized.<\/p>\n\n\n\n<p>Regardless of where you\u2019re starting from, here are a few steps to take to determine whether your knowledge base is in good shape or needs some strategic improvements.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-1-complete-a-knowledge-base-audit\"><strong>1. Complete A Knowledge Base Audit<\/strong><\/h3>\n\n\n\n<p>First, it\u2019s time to go through your existing knowledge base with a fine-tooth comb. At this stage, your goal is to get a lay of the land and understand what\u2019s there, what\u2019s missing, and what\u2019s causing problems.<br><br>As you look at the knowledge base as a whole, ask yourself questions like:<\/p>\n\n\n\n<ul>\n<li>Is this information categorized appropriately?<\/li>\n\n\n\n<li>Are there any major categories we\u2019re missing?<\/li>\n\n\n\n<li>Are there any categories that are no longer necessary?<\/li>\n<\/ul>\n\n\n\n<p>Next, you\u2019ll take a closer look at existing documents and resources. As you review those, ask yourself more specific questions like:<\/p>\n\n\n\n<ul>\n<li>When is the last time this page was updated?<\/li>\n\n\n\n<li>Are we still using the same tools?<\/li>\n\n\n\n<li>Are the mentioned team members still here?<\/li>\n<\/ul>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" loading=\"lazy\" width=\"1024\" height=\"533\" src=\"https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2022\/08\/11113142\/outdated-1024x533.png\" alt=\"Outdated page in knowledge base\" class=\"wp-image-2470\" srcset=\"https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2022\/08\/11113142\/outdated-1024x533.png 1024w, https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2022\/08\/11113142\/outdated-300x156.png 300w, https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2022\/08\/11113142\/outdated-768x400.png 768w, https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2022\/08\/11113142\/outdated-40x21.png 40w, https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2022\/08\/11113142\/outdated.png 1340w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Take notes as you work through all of this and you\u2019ll start to uncover some parts of your knowledge base that can be refined.<\/p>\n\n\n\n<p>As you work on your knowledge base audit, it\u2019s also worth revisiting some old notes, meeting summaries, emails, and more to see if there are any frequently asked questions or roadblocks that repeatedly hold up progress. Those are things that should be addressed in your revamped knowledge base.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>2. Rely On Employee Surveys And Feedback<\/strong><\/h3>\n\n\n\n<p>To make your knowledge base as helpful as possible, you need to lean on the people who actually use it day in and day out.&nbsp;<\/p>\n\n\n\n<p>Whether you want to pull together a group brainstorming session, engage in one-on-one or team conversations, or even send out an anonymous employee survey, this is your chance to understand what\u2019s working (and what isn\u2019t!) with your current knowledge base.<\/p>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" loading=\"lazy\" width=\"1024\" height=\"533\" src=\"https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2022\/08\/11113158\/survey-1024x533.png\" alt=\"Google survey for employees\" class=\"wp-image-2471\" srcset=\"https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2022\/08\/11113158\/survey-1024x533.png 1024w, https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2022\/08\/11113158\/survey-300x156.png 300w, https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2022\/08\/11113158\/survey-768x400.png 768w, https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2022\/08\/11113158\/survey-40x21.png 40w, https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2022\/08\/11113158\/survey.png 1340w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Here are a few questions to ask:<\/p>\n\n\n\n<ul>\n<li>How often do you use our current knowledge base? Why?&nbsp;<\/li>\n\n\n\n<li>Are you able to easily find the information you need when you need it?<\/li>\n\n\n\n<li>What resources and information do you wish you had easier access to?<\/li>\n\n\n\n<li>Can you tell us about a time when you couldn\u2019t readily find the information you needed?<\/li>\n<\/ul>\n\n\n\n<p>Those questions (and more) will help you suss out what tweaks your knowledge base needs.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>3. Create Hypothetical Situations&nbsp;<\/strong><\/h3>\n\n\n\n<p>Finally, it can be helpful to put your knowledge base to the test, so to speak.&nbsp;<\/p>\n\n\n\n<p>Come up with a few instances when somebody might rely heavily on your knowledge base. Then, put yourself in their shoes and see what it\u2019s like to navigate that process. A few example scenarios to get your wheels turning include:<\/p>\n\n\n\n<ul>\n<li>A <a href=\"https:\/\/golinks.com\/blog\/signal-advisors-customer-story\/\">new employee is onboarding<\/a> and needs to learn the basics<\/li>\n\n\n\n<li>A team member is taking over a responsibility or project from someone else<\/li>\n\n\n\n<li>A team member needs to troubleshoot a problem<\/li>\n\n\n\n<li>A team member needs to access your brand guidelines and resources<\/li>\n<\/ul>\n\n\n\n<p>By literally using your knowledge base in those hypothetical situations, you\u2019ll get a better idea of how it <em>actually<\/em> functions.<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>5 Tips To Get Your Knowledge Base Up To Speed<\/strong><\/h2>\n\n\n\n<p>As you went through the above three steps, you found some areas where your knowledge base is falling short. Now what? Here are some tips to help you implement some improvements that make knowledge sharing a breeze.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>1. Prioritize Accessibility<\/strong><\/h3>\n\n\n\n<p>Especially with remote or hybrid work arrangements more popular than ever, people need to be able to easily access your knowledge base from wherever they are and whatever device they\u2019re working on.<\/p>\n\n\n\n<p>That\u2019s why <a href=\"https:\/\/www.golinks.io\/\">GoLinks<\/a> is so helpful. You can create one simple golink for your knowledge base (like go\/knowledge-base). It\u2019s easy to remember, so people can get to it from wherever\u2014whether it\u2019s the office, their couch, or even the checkout line at the grocery store.&nbsp;<\/p>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" loading=\"lazy\" width=\"1024\" height=\"552\" src=\"https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2022\/08\/11113207\/go-links-1024x552.png\" alt=\"Go links examples\" class=\"wp-image-2472\" srcset=\"https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2022\/08\/11113207\/go-links-1024x552.png 1024w, https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2022\/08\/11113207\/go-links-300x162.png 300w, https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2022\/08\/11113207\/go-links-768x414.png 768w, https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2022\/08\/11113207\/go-links-40x22.png 40w, https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2022\/08\/11113207\/go-links-670x361.png 670w, https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2022\/08\/11113207\/go-links.png 1340w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Don\u2019t want people to have to navigate your entire knowledge base? GoLinks can also point people to specific locations intuitively. So, you could use go\/new-hire-training or go\/policy-updates to help people get exactly where they need to go.&nbsp;<\/p>\n\n\n\n<p><a href=\"https:\/\/www.golinks.io\/golinks.php#product-page-integrations\">GoLinks<\/a> will also integrate with any browser and Slack to make knowledge sharing even more seamless.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>2. Remove What Isn\u2019t Needed<\/strong><\/h3>\n\n\n\n<p>As you <a href=\"https:\/\/golinks.com\/blog\/how-to-aggregate-your-knowledge-base\/\">refine your knowledge base<\/a>, removing pages and information that\u2019s no longer needed will make a big difference in streamlining all of your resources.<\/p>\n\n\n\n<p>Deleting things can feel a little nerve-wracking and overwhelming, but data can help you make decisions with confidence.<\/p>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" loading=\"lazy\" width=\"1024\" height=\"552\" src=\"https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2022\/08\/11113213\/analytics-1024x552.png\" alt=\"GoLinks Analytics UI\" class=\"wp-image-2473\" srcset=\"https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2022\/08\/11113213\/analytics-1024x552.png 1024w, https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2022\/08\/11113213\/analytics-300x162.png 300w, https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2022\/08\/11113213\/analytics-768x414.png 768w, https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2022\/08\/11113213\/analytics-40x22.png 40w, https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2022\/08\/11113213\/analytics-670x361.png 670w, https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2022\/08\/11113213\/analytics.png 1340w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><a href=\"https:\/\/www.golinks.io\/product-analytics.php\">GoLinks analytics<\/a> will show you what resources are accessed most frequently, as well as which ones are underutilized. Keep in mind that just because something doesn\u2019t get a lot of traffic right now doesn\u2019t mean it needs to be removed. That resource could be something that\u2019s:<\/p>\n\n\n\n<ul>\n<li>Seasonal or accessed at only specific times<\/li>\n\n\n\n<li>Named incorrectly or with something that isn\u2019t intuitive<\/li>\n\n\n\n<li>Niche and accessed only by a limited number of team members<\/li>\n<\/ul>\n\n\n\n<p>Those shouldn\u2019t be deleted, but they could have some improvements\u2014like new names, tags, or organization\u2014to make sure they don\u2019t get lost or forgotten.<\/p>\n\n\n\n<p>For any resources that are underutilized because they\u2019re outdated, incorrect, or unnecessary? You can delete them with some peace of mind that nobody will miss them.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>3. Lean On Other People<\/strong><\/h3>\n\n\n\n<p>Remember how it can be helpful to collect employee feedback about your knowledge base? Don\u2019t stop there. Involve them in the entire revamping process\u2014otherwise you run the risk of creating a knowledge base that makes sense to you, but feels clunky to everybody else.<\/p>\n\n\n\n<p>What would they name a specific file or page? Are there certain bullet points they\u2019d like to see included at the top of every document or resource? Would they prefer that information is categorized by team? By event? By project?<\/p>\n\n\n\n<p>Since your knowledge base is something you expect your whole team to use, involve them in the process so that you can put together something that actually suits their needs.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>4. Establish (And Stick To) Rules<\/strong><\/h3>\n\n\n\n<p>Effective knowledge management isn\u2019t a one-time thing. It requires commitment to upkeep\u2014not just from you, but from everybody who uses the knowledge base.<\/p>\n\n\n\n<p>To make sure that everything stays as organized as possible, establish some ground rules for your entire organization. This could include things like:<br><\/p>\n\n\n\n<ul>\n<li>Who is allowed to add or edit information?<\/li>\n\n\n\n<li>How can people request that infromation be added or removed?<\/li>\n\n\n\n<li>Will you use any tags? What ones?<\/li>\n\n\n\n<li>What naming conventions will you use for resources?<\/li>\n<\/ul>\n\n\n\n<p>This brings some order to your knowledge management process and prevents things from getting lost in the shuffle.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>5. Set A Periodic Check-In<\/strong><\/h3>\n\n\n\n<p>Cleaning up and improving your knowledge base might feel like a big job, but it\u2019s far easier if it\u2019s something you keep on top of periodically.<\/p>\n\n\n\n<p>For that reason, set a regular appointment in your calendar when you can take some time to comb through your knowledge base and make any necessary changes. This is unique to every organization, and how often you do this will depend on the complexity of your knowledge base.&nbsp;<\/p>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" loading=\"lazy\" width=\"1024\" height=\"552\" src=\"https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2022\/08\/11113224\/calendar-1024x552.png\" alt=\"Monthly knowledge base cleanup event created in Google Calendar\" class=\"wp-image-2474\" srcset=\"https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2022\/08\/11113224\/calendar-1024x552.png 1024w, https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2022\/08\/11113224\/calendar-300x162.png 300w, https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2022\/08\/11113224\/calendar-768x414.png 768w, https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2022\/08\/11113224\/calendar-40x22.png 40w, https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2022\/08\/11113224\/calendar-670x361.png 670w, https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2022\/08\/11113224\/calendar.png 1340w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>If your knowledge base is comprehensive and changes frequently, you might want to take an hour or two every month. If it\u2019s lighter and more stable, you might only need to review it every quarter or every six months.<\/p>\n\n\n\n<p>Regardless, having that regular appointment means your knowledge base will always be in tip-top shape\u2014and will help you avoid having to do another major overhaul.&nbsp;<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Make Sure Your Knowledge Base Isn\u2019t A Knowledge Waste<\/strong><\/h2>\n\n\n\n<p>Knowledge bases are powerful, but they also aren\u2019t a \u201cset it and forget it\u201d type of thing. They require some maintenance and upkeep.<\/p>\n\n\n\n<p>The good news is they\u2019re well worth the effort. An organized and streamlined knowledge base will set you team up for improved efficiency, better accuracy, and a stronger sense of ownership over their work.<\/p>\n\n\n\n<p>Use this as your guide and you\u2019ll reap the benefits of knowledge base that\u2019s helpful\u2014not a hindrance.&nbsp;<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Ready to take your knowledge base to the next level? <\/strong><a href=\"https:\/\/www.golinks.io\/signup.php\"><strong>Get started with GoLinks for free<\/strong><\/a><strong>.\u00a0<\/strong><\/h4>\n\n\n\n<div class=\"row bg-dark rounded p-3 my-1\">\n<div class=\"col col-12 col-md-8 my-auto\">\n<h4 class=\"wp-block-heading text-white\" id=\"h-access-and-share-resources-instantly-with-golinks\">Access and share resources instantly with GoLinks<\/h4>\n\n\n\n<a class=\"btn btn-primary\" href=\"https:\/\/www.golinks.io\/signup.php?utm_source=blog&amp;utm_medium=blog&amp;utm_campaign=blog-cta&amp;utm_content=free-trial\" role=\"button\">Try for free<\/a>\n\n\n\n<p><\/p>\n<\/div>\n\n\n\n<div class=\"col col-12 col-md-4\">\n<figure class=\"wp-block-image size-full rounded my-auto\"><img decoding=\"async\" loading=\"lazy\" width=\"624\" height=\"448\" src=\"https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2024\/09\/25102826\/golinks_blog_footer_cta_2x_2x-1.webp\" alt=\"\" class=\"wp-image-6957\" srcset=\"https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2024\/09\/25102826\/golinks_blog_footer_cta_2x_2x-1.webp 624w, https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2024\/09\/25102826\/golinks_blog_footer_cta_2x_2x-1-300x215.webp 300w, https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2024\/09\/25102826\/golinks_blog_footer_cta_2x_2x-1-40x29.webp 40w\" sizes=\"(max-width: 624px) 100vw, 624px\" \/><\/figure>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Your knowledge base requires frequent maintenance and upkeep. Here\u2019s how to make sure it\u2019s as helpful as it can be. <\/p>\n","protected":false},"author":2,"featured_media":2477,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":""},"categories":[114],"tags":[116],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v17.1.2 (Yoast SEO v20.11) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How To Assess The Health Of Your Knowledge Base<\/title>\n<meta name=\"description\" content=\"Your knowledge base requires frequent maintenance and upkeep. Check out these 3 ways to tell if its healthy plus 5 tips to fix it\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.golinks.com\/blog\/knowledge-base\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How To Assess The Health Of Your Knowledge Base\" \/>\n<meta property=\"og:description\" content=\"Your knowledge base requires frequent maintenance and upkeep. Check out these 3 ways to tell if its healthy plus 5 tips to fix it\" \/>\n<meta property=\"og:url\" content=\"http:\/\/www.golinks.com\/blog\/knowledge-base\/\" \/>\n<meta property=\"og:site_name\" content=\"The GoLinks\u00ae blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/golinksio\" \/>\n<meta property=\"article:published_time\" content=\"2022-08-15T12:00:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-10-01T19:42:40+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2022\/08\/12120208\/Blog-Header-3.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1340\" \/>\n\t<meta property=\"og:image:height\" content=\"722\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Kevin Yeong\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@golinks\" \/>\n<meta name=\"twitter:site\" content=\"@golinks\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Kevin Yeong\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"9 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.golinks.com\/blog\/knowledge-base\/\",\"url\":\"https:\/\/www.golinks.com\/blog\/knowledge-base\/\",\"name\":\"How To Assess The Health Of Your Knowledge Base\",\"isPartOf\":{\"@id\":\"https:\/\/www.golinks.com\/blog\/#website\"},\"datePublished\":\"2022-08-15T12:00:00+00:00\",\"dateModified\":\"2024-10-01T19:42:40+00:00\",\"author\":{\"@id\":\"https:\/\/www.golinks.com\/blog\/#\/schema\/person\/08528950aba6e787ba0775be8f0aafaf\"},\"description\":\"Your knowledge base requires frequent maintenance and upkeep. Check out these 3 ways to tell if its healthy plus 5 tips to fix it\",\"breadcrumb\":{\"@id\":\"https:\/\/www.golinks.com\/blog\/knowledge-base\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.golinks.com\/blog\/knowledge-base\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.golinks.com\/blog\/knowledge-base\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Blog\",\"item\":\"https:\/\/www.golinks.com\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Knowledge Management\",\"item\":\"https:\/\/www.golinks.com\/blog\/knowledge-management\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"How To Assess The Health Of Your Knowledge Base\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.golinks.com\/blog\/#website\",\"url\":\"https:\/\/www.golinks.com\/blog\/\",\"name\":\"The GoLinks\u00ae blog\",\"description\":\"Your hub for all things knowledge management and workplace productivity.\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.golinks.com\/blog\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.golinks.com\/blog\/#\/schema\/person\/08528950aba6e787ba0775be8f0aafaf\",\"name\":\"Kevin Yeong\",\"url\":\"https:\/\/www.golinks.com\/blog\/author\/kevin\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"How To Assess The Health Of Your Knowledge Base","description":"Your knowledge base requires frequent maintenance and upkeep. Check out these 3 ways to tell if its healthy plus 5 tips to fix it","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.golinks.com\/blog\/knowledge-base\/","og_locale":"en_US","og_type":"article","og_title":"How To Assess The Health Of Your Knowledge Base","og_description":"Your knowledge base requires frequent maintenance and upkeep. Check out these 3 ways to tell if its healthy plus 5 tips to fix it","og_url":"http:\/\/www.golinks.com\/blog\/knowledge-base\/","og_site_name":"The GoLinks\u00ae blog","article_publisher":"https:\/\/www.facebook.com\/golinksio","article_published_time":"2022-08-15T12:00:00+00:00","article_modified_time":"2024-10-01T19:42:40+00:00","og_image":[{"width":1340,"height":722,"url":"https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2022\/08\/12120208\/Blog-Header-3.png","type":"image\/png"}],"author":"Kevin Yeong","twitter_card":"summary_large_image","twitter_creator":"@golinks","twitter_site":"@golinks","twitter_misc":{"Written by":"Kevin Yeong","Est. reading time":"9 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.golinks.com\/blog\/knowledge-base\/","url":"https:\/\/www.golinks.com\/blog\/knowledge-base\/","name":"How To Assess The Health Of Your Knowledge Base","isPartOf":{"@id":"https:\/\/www.golinks.com\/blog\/#website"},"datePublished":"2022-08-15T12:00:00+00:00","dateModified":"2024-10-01T19:42:40+00:00","author":{"@id":"https:\/\/www.golinks.com\/blog\/#\/schema\/person\/08528950aba6e787ba0775be8f0aafaf"},"description":"Your knowledge base requires frequent maintenance and upkeep. Check out these 3 ways to tell if its healthy plus 5 tips to fix it","breadcrumb":{"@id":"https:\/\/www.golinks.com\/blog\/knowledge-base\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.golinks.com\/blog\/knowledge-base\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.golinks.com\/blog\/knowledge-base\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Blog","item":"https:\/\/www.golinks.com\/blog\/"},{"@type":"ListItem","position":2,"name":"Knowledge Management","item":"https:\/\/www.golinks.com\/blog\/knowledge-management\/"},{"@type":"ListItem","position":3,"name":"How To Assess The Health Of Your Knowledge Base"}]},{"@type":"WebSite","@id":"https:\/\/www.golinks.com\/blog\/#website","url":"https:\/\/www.golinks.com\/blog\/","name":"The GoLinks\u00ae blog","description":"Your hub for all things knowledge management and workplace productivity.","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.golinks.com\/blog\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/www.golinks.com\/blog\/#\/schema\/person\/08528950aba6e787ba0775be8f0aafaf","name":"Kevin Yeong","url":"https:\/\/www.golinks.com\/blog\/author\/kevin\/"}]}},"_links":{"self":[{"href":"https:\/\/www.golinks.com\/blog\/wp-json\/wp\/v2\/posts\/2166"}],"collection":[{"href":"https:\/\/www.golinks.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.golinks.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.golinks.com\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.golinks.com\/blog\/wp-json\/wp\/v2\/comments?post=2166"}],"version-history":[{"count":12,"href":"https:\/\/www.golinks.com\/blog\/wp-json\/wp\/v2\/posts\/2166\/revisions"}],"predecessor-version":[{"id":7165,"href":"https:\/\/www.golinks.com\/blog\/wp-json\/wp\/v2\/posts\/2166\/revisions\/7165"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.golinks.com\/blog\/wp-json\/wp\/v2\/media\/2477"}],"wp:attachment":[{"href":"https:\/\/www.golinks.com\/blog\/wp-json\/wp\/v2\/media?parent=2166"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.golinks.com\/blog\/wp-json\/wp\/v2\/categories?post=2166"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.golinks.com\/blog\/wp-json\/wp\/v2\/tags?post=2166"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}