{"id":251,"date":"2020-10-05T22:42:10","date_gmt":"2020-10-06T05:42:10","guid":{"rendered":"https:\/\/www.golinks.com\/blog\/?p=251"},"modified":"2024-10-01T13:09:30","modified_gmt":"2024-10-01T20:09:30","slug":"go-links-for-customer-support","status":"publish","type":"post","link":"https:\/\/www.golinks.com\/blog\/go-links-for-customer-support\/","title":{"rendered":"GoLinks for Customer Support: Faster Training and Better Service"},"content":{"rendered":"\n

Provide the best customer experience with GoLinks for Customer Support<\/em>.<\/p>\n\n\n\n

Companies that don\u2019t offer amazing customer support lose credibility and have high rates of churn<\/a>. Things are bound to go wrong. Customers discover bugs, can\u2019t find what they\u2019re looking for or get confused by product updates. <\/p>\n\n\n\n

Customer support representatives are often the face of your business, and sometimes, might be the only contact that a customer has with your company. As such, reps in turn need to be supported by the right tech, processes, and leaders.<\/p>\n\n\n\n

The stakes are high. According to research from Microsoft, 54% of consumers around the world<\/a> say that they have higher customer service expectations than they did one year ago.<\/p>\n\n\n\n

In this post, we dive into how GoLinks for Customer Support can help your support team do their job better.<\/p>\n\n\n\n

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What are go links?<\/h2>\n\n\n\n

Go links are internal short links shared by teams. Think of it this way: a bit.ly is a link that shortens a long URL so you can share it on Twitter. A go link is also a short link that can be used by anyone in your organization.<\/p>\n\n\n\n

\"GoLinks<\/figure>\n\n\n\n

As an example, go\/meet could redirect to your organization\u2019s Zoom account. Each organization can set up go links however they choose.<\/p>\n\n\n\n

Here are some great features of these short go links:<\/p>\n\n\n\n