{"id":2846,"date":"2022-09-29T14:49:05","date_gmt":"2022-09-29T21:49:05","guid":{"rendered":"https:\/\/www.golinks.com\/blog\/?p=2846"},"modified":"2024-10-01T12:39:29","modified_gmt":"2024-10-01T19:39:29","slug":"sherpa-leverages-golinks","status":"publish","type":"post","link":"https:\/\/www.golinks.com\/blog\/sherpa-leverages-golinks\/","title":{"rendered":"Sherpa Leverages GoLinks to Streamline IT Support and Engineering Function\u00a0\u00a0"},"content":{"rendered":"\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"How Sherpa\u00b0 Uses GoLinks for Knowledge Sharing\" width=\"640\" height=\"360\" src=\"https:\/\/www.youtube.com\/embed\/kJVaTKt0Xl4?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-about-sherpa\">About sherpa\u00b0&nbsp;<\/h2>\n\n\n\n<p><a href=\"https:\/\/www.joinsherpa.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">sherpa\u00b0<\/a> is a B2B2C travel tech company and a leading global provider of travel requirements and documentation for the travel industry. Powered by unmatched industry knowledge and product expertise, sherpa\u00b0 partners with leading global travel brands\u2014 from airlines to online travel agencies to travel management companies\u2014to help travelers make informed booking decisions and travel confidently and freely.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p>sherpa\u00b0 was looking to scale its IT department and provide better information hygiene for its staff. As a part of this initiative, they hired Nik Ram, Director of Information Technology. Nik was a prior user of go links, which was loved by the engineering and IT teams. Because he had seen the successful use of go links, Nik knew it could be a great way to solve the information hygiene issues sherpa\u00b0 was experiencing.&nbsp;<\/p>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" loading=\"lazy\" width=\"1024\" height=\"569\" src=\"https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2022\/09\/29083808\/travel-1024x569.png\" alt=\"Sherpa + GoLinks\" class=\"wp-image-2917\" srcset=\"https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2022\/09\/29083808\/travel-1024x569.png 1024w, https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2022\/09\/29083808\/travel-300x167.png 300w, https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2022\/09\/29083808\/travel-768x426.png 768w, https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2022\/09\/29083808\/travel-40x22.png 40w, https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2022\/09\/29083808\/travel.png 1340w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-the-solution\">The Solution<\/h2>\n\n\n\n<p>While searching for a solution, Nik picked <a href=\"https:\/\/www.golinks.io\" target=\"_blank\" rel=\"noreferrer noopener\">GoLinks<\/a> because it met all his requirements. He felt it stood apart from competitors for having SSO, analytics, and admin ability to provision or de-provision users. <\/p>\n\n\n\n<p>Nik also liked that GoLinks virtually had no lift and had a powerful Google Chrome browser extension that made creating go links easy, especially for Google Chrome shorthand. Not to mention GoLinks\u2019 prior success stories with other customers like <a href=\"https:\/\/golinks.com\/blog\/instacart-customer-story\/\" target=\"_blank\" rel=\"noreferrer noopener\">Instacart<\/a> and <a href=\"https:\/\/golinks.com\/blog\/doit-international-customer-story\/\" target=\"_blank\" rel=\"noreferrer noopener\">DoiT<\/a>.<\/p>\n\n\n\n<p>Another feature that Nik knew would help the company was <a href=\"https:\/\/www.golinks.com\/blog\/how-to-create-and-use-variable-go-links\/?_ga=2.3762227.2047127463.1661787406-354742966.1630340633\" target=\"_blank\" rel=\"noreferrer noopener\">variable go links<\/a>. Variable go links can be used across many teams like IT, Support, and Engineering. Nik states that before using GoLinks, there were a lot of long links that would get lost or need to be updated. This made it hard for teams company-wide to manage their knowledge and create one single source of truth.&nbsp;<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-golinks-launch-and-adoption-key-outcomes\">GoLinks Launch and Adoption: Key Outcomes<\/h2>\n\n\n\n<p>With the help of Sherpa\u2019s senior leadership, Nik led the launch of GoLinks. He shared, \u201cPeople jumped on board and started loving it, and that\u2019s why we shortly ended up converting to Enterprise.\u201d <\/p>\n\n\n\n<p>Here are just a few of the significant benefits that Sherpa experienced with GoLinks.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-better-knowledge-management\"><strong>Better Knowledge Management<\/strong><\/h3>\n\n\n\n<p>GoLinks is used company-wide at Sherpa and has been heavily adopted by their IT, Customer Support, and Engineering teams. <\/p>\n\n\n\n<p>Here\u2019s how their teams are leveraging GoLinks for knowledge management and data hygiene:&nbsp;<\/p>\n\n\n\n<ul>\n<li><strong>IT<\/strong> uses go links for onboarding and deactivation forms, internal guides, education tutorials and help desk requests.<\/li>\n<\/ul>\n\n\n\n<ul>\n<li><strong>Customer Support<\/strong> found go links to be especially useful for quickly referring back to help articles and Zendesk help tickets.&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul>\n<li><strong>Engineering<\/strong> leverages go links to create shortcuts to key areas in their release cycles &#8211; from build to deployment. They also use go links to act as the admin panel, reducing the need to remember API keys and increasing productivity.&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul>\n<li><strong>Marketing<\/strong> uses go links to make important internal resources easily accessible. Sherpa\u2019s Product Marketing Manager, Farah Mokthar, shares that she loves using go links for her main projects and resources that the marketing department creates.&nbsp;<\/li>\n<\/ul>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<blockquote class=\"wp-block-quote has-text-align-center is-style-large\">\n<p><img decoding=\"async\" loading=\"lazy\" width=\"400\" height=\"400\" class=\"wp-image-2910\" style=\"width: 100px;\" src=\"https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2022\/09\/29075730\/image-4-1.png\" alt=\"\" srcset=\"https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2022\/09\/29075730\/image-4-1.png 400w, https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2022\/09\/29075730\/image-4-1-300x300.png 300w, https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2022\/09\/29075730\/image-4-1-150x150.png 150w, https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2022\/09\/29075730\/image-4-1-40x40.png 40w\" sizes=\"(max-width: 400px) 100vw, 400px\" \/><\/p>\n\n\n\n<p>&#8220;One of the beauties of having GoLinks is that you can have everything in just one place. I have go links for everything \u2013 for compliance tools, Okta admin shortcuts, system reports, Spoke, Notion, emails and individual emails, admin consoles. Everywhere, and everything is an acronym.&#8221;<\/p>\n<cite>\u2014 Nik Ram, IT Director at Multinational Travel Company at sherpa\u00b0<br><\/cite><\/blockquote>\n\n\n\n<p><\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-improved-remote-work\"><strong>Improved Remote Work<\/strong><\/h3>\n\n\n\n<p>Sherpa has moved to be a remote company and cites the usage of GoLinks as a great aid. \u201cIt helps for the fact that we want to bring efficiency to sharing resources and make them easily accessible,\u201d says Nik. \u201c3 months ago, information was still very niche; now, it\u2019s easy to bring important information like our brand guidelines into one centralized hub like GoLinks and make it shareable with a go link like go\/brand. Or if you need IT support, you can go to go\/IT.\u201d&nbsp;&nbsp;<\/p>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" loading=\"lazy\" width=\"1024\" height=\"208\" src=\"https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2022\/09\/29083837\/go-link-4-1024x208.png\" alt=\"How GoLinks Works\" class=\"wp-image-2919\" srcset=\"https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2022\/09\/29083837\/go-link-4-1024x208.png 1024w, https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2022\/09\/29083837\/go-link-4-300x61.png 300w, https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2022\/09\/29083837\/go-link-4-768x156.png 768w, https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2022\/09\/29083837\/go-link-4-40x8.png 40w, https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2022\/09\/29083837\/go-link-4.png 1340w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>When asked how Nik uses GoLinks in his daily work, he shared, \u201cI think my job would be a lot harder if I didn\u2019t. There\u2019d be a lot of bookmarks and crumbs, and it would probably take a while to set up. So for me, having GoLinks has made my life 10 times easier, especially when accessing admin dashboards with variable go links like go\/slack\/admin go\/notion\/admin.\u201d<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading\">Let your team try GoLinks with our Free version: Available at <a href=\"https:\/\/www.golinks.io\/landing.php\">Golinks.io<\/a><\/h4>\n\n\n\n<div class=\"row bg-dark rounded p-3 my-1\">\n<div class=\"col col-12 col-md-8 my-auto\">\n<h4 class=\"wp-block-heading text-white\" id=\"h-access-and-share-resources-instantly-with-golinks\">Access and share resources instantly with GoLinks<\/h4>\n\n\n\n<a class=\"btn btn-primary\" href=\"https:\/\/www.golinks.io\/signup.php?utm_source=blog&amp;utm_medium=blog&amp;utm_campaign=blog-cta&amp;utm_content=free-trial\" role=\"button\">Try for free<\/a>\n\n\n\n<p><\/p>\n<\/div>\n\n\n\n<div class=\"col col-12 col-md-4\">\n<figure class=\"wp-block-image size-full rounded my-auto\"><img decoding=\"async\" loading=\"lazy\" width=\"624\" height=\"448\" src=\"https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2024\/09\/25102826\/golinks_blog_footer_cta_2x_2x-1.webp\" alt=\"\" class=\"wp-image-6957\" srcset=\"https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2024\/09\/25102826\/golinks_blog_footer_cta_2x_2x-1.webp 624w, https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2024\/09\/25102826\/golinks_blog_footer_cta_2x_2x-1-300x215.webp 300w, https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2024\/09\/25102826\/golinks_blog_footer_cta_2x_2x-1-40x29.webp 40w\" sizes=\"(max-width: 624px) 100vw, 624px\" \/><\/figure>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Discover how Sherpa, a leader in the travel-technology world, uses GoLinks to streamline IT support and engineering function. <\/p>\n","protected":false},"author":2,"featured_media":2916,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":""},"categories":[5],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v17.1.2 (Yoast SEO v20.11) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Sherpa Leverages GoLinks to Streamline IT Support and Engineering Function\u00a0\u00a0<\/title>\n<meta name=\"description\" content=\"Discover how Sherpa, a leader in the travel-technology world, leverages GoLinks to streamline IT support and engineering function.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.golinks.com\/blog\/sherpa-leverages-golinks\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" 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