{"id":2973,"date":"2022-10-12T15:12:34","date_gmt":"2022-10-12T22:12:34","guid":{"rendered":"https:\/\/www.golinks.com\/blog\/?p=2973"},"modified":"2024-10-01T12:38:36","modified_gmt":"2024-10-01T19:38:36","slug":"chegg-uses-golinks-to-improve-the-employee-experience","status":"publish","type":"post","link":"https:\/\/www.golinks.com\/blog\/chegg-uses-golinks-to-improve-the-employee-experience\/","title":{"rendered":"Chegg Uses GoLinks to Improve the Employee Experience"},"content":{"rendered":"\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"How Chegg Removed Information Silos with GoLinks\" width=\"640\" height=\"360\" src=\"https:\/\/www.youtube.com\/embed\/bQ8Z80-9sZQ?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-about-chegg\">About Chegg<\/h2>\n\n\n\n<p>Millions of people all around the world learn with <a href=\"https:\/\/www.chegg.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Chegg<\/a>. Its mission is to improve learning and learning outcomes by putting students first. Cheggs support life-long learners starting with their academic journey and extending into their careers. The Chegg platform provides products and services to support learners to help them better understand their academic course materials, and also provides personal and professional development skills training, to help them achieve their learning goals.<\/p>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" loading=\"lazy\" width=\"1024\" height=\"491\" src=\"https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2022\/10\/12110756\/chegg-1024x491.png\" alt=\"Chegg Uses GoLinks \" class=\"wp-image-3083\" srcset=\"https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2022\/10\/12110756\/chegg-1024x491.png 1024w, https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2022\/10\/12110756\/chegg-300x144.png 300w, https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2022\/10\/12110756\/chegg-768x368.png 768w, https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2022\/10\/12110756\/chegg-40x19.png 40w, https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2022\/10\/12110756\/chegg.png 1340w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Brian McGuiness, a Vice President at Chegg, was brought to the company to transform its IT Operations, increase collaboration, and improve productivity. Part of his improvement plan was modernizing Chegg\u2019s tech stack with a focus on tools to increase the company\u2019s ability to collaborate. <\/p>\n\n\n\n<p>Brian and much of his team were familiar with <a href=\"https:\/\/www.golinks.io\" target=\"_blank\" rel=\"noreferrer noopener\">GoLinks<\/a>, as they had used the technology at prior companies. As they made improvements to the company\u2019s tech stack, Brian remembers \u201creally missing GoLinks and wanting to inject that technology into the DNA of Chegg.\u201d Not only would GoLinks be a powerful addition to Chegg\u2019s tech stack, but their use would help employees through changes to the tech stack.<\/p>\n\n\n\n<p>The goal of implementing GoLinks was to improve internal collaboration and communication. \u201cI\u2019m very user-focused and very much into partnering with teams across the company. So, for example, when I introduced the idea of GoLinks to our Internal Communications team, they were pretty much sold from the beginning.\u201d<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-building-a-culture-of-knowledge-sharing\">Building a Culture of Knowledge Sharing<\/h2>\n\n\n\n<p>Prior to using GoLinks, company knowledge was siloed and information wasn\u2019t easy to find or share. Brian shares an example: \u201cAfter All Hands meetings, each team that presented resources would need to email the links to everyone. It was very inefficient and probably led to a lot of unread emails and unused resources. Now, each presentation ends with pointing people to a Golink so they can visit it later for more information.\u201d<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-build-v-buy\">Build v. Buy<\/h2>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" loading=\"lazy\" width=\"1024\" height=\"491\" src=\"https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2022\/10\/12110817\/build-vs-buy-1024x491.png\" alt=\"Building go links versus buying go links \" class=\"wp-image-3084\" srcset=\"https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2022\/10\/12110817\/build-vs-buy-1024x491.png 1024w, https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2022\/10\/12110817\/build-vs-buy-300x144.png 300w, https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2022\/10\/12110817\/build-vs-buy-768x368.png 768w, https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2022\/10\/12110817\/build-vs-buy-40x19.png 40w, https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2022\/10\/12110817\/build-vs-buy.png 1340w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>When looking for a solution, Brian says that the decision for GoLinks hinged between two options: build an internal URL shortening tool or use GoLinks. <\/p>\n\n\n\n<p>\u201cWe did the exercise of build versus buy, and ultimately it was an easy decision for us to go with GoLinks. It\u2019s established, has nailed all these use cases, and is still innovating. We didn\u2019t want to derail our own roadmap while we tried to hack something together. Based on prior experience, I knew that GoLinks would be a great platform for Chegg.\u201d<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-roll-out-and-launch-of-golinks\">Roll Out and Launch of GoLinks<\/h2>\n\n\n\n<p>Chegg IT rolled out GoLinks in March 2020. Because GoLinks was seen as a solid product, there was less of a need to focus on customization for the tool. The focus was primarily on user adoption and ensuring the tool was configured with employees&#8217; existing tools and integrations.<\/p>\n\n\n\n<p>The goal of Chegg IT was to tailor the GoLinks adoption plan to technical and less-technical employees. As part of a larger, grassroots approach to increase adoption, IT and the Internal Communications team used Golinks for key presentations and communications, including a fun animated video introducing Golinks to Chegg employees.<\/p>\n\n\n\n<p>The KPIs of the solution focused on improving the employee experience. Chegg IT wanted to reduce the friction that employees have when it comes to searching for resources, as well as improve knowledge sharing across the company. <\/p>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-pullquote has-black-color has-text-color has-small-font-size\" style=\"font-style:normal;font-weight:700\"><blockquote><p>\u201cWe can quantify how much time is saved. But I kind of look at it as how much stress has been taken off our employees, daily. It\u2019s more than time saved. Our goal was to remove friction from their day-to-day, to help them concentrate on helping our students and build the next set of great tools for Chegg.\u201d<\/p><cite>&nbsp;Brian McGuiness, a Vice President at Chegg<\/cite><\/blockquote><\/figure>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Chegg employees went fully remote at the start of the pandemic. A lot of the leading tools Brian and his team brought in helped support the Chegg workforce in this new environment, and GoLinks was the catalyst for success. As Chegg moves towards a hybrid office model, he anticipates being able to use Golinks both verbally and visually\u2014with posters set up in offices for key notices or announcements.<\/p>\n\n\n\n<p>Brian felt that the rollout of GoLinks was seamless. From a security perspective, it met their standards and he appreciates GoLinks\u2019 dedication to trust. \u201cYou folks supplied information around pen testing and previous security reviews that are seasonally reviewed. Chegg was totally happy with it. Right off the bat, you providing that information to us showed there was nothing to fear.\u201d <\/p>\n\n\n\n<p>Speaking of security, Chegg\u2019s Trust &amp; Security team endorses GoLinks because they help employees quickly recognize an internal communication is legit and not a phishing attempt.<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-key-results-since-launch\">Key Results Since Launch<\/h2>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" loading=\"lazy\" width=\"1024\" height=\"417\" src=\"https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2022\/10\/12111746\/checklist-1024x417.png\" alt=\"Chegg's key results since launching GoLinks\" class=\"wp-image-3085\" srcset=\"https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2022\/10\/12111746\/checklist-1024x417.png 1024w, https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2022\/10\/12111746\/checklist-300x122.png 300w, https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2022\/10\/12111746\/checklist-768x313.png 768w, https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2022\/10\/12111746\/checklist-40x16.png 40w, https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2022\/10\/12111746\/checklist.png 1340w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-productivity-at-scale\">Productivity at Scale<\/h3>\n\n\n\n<p>Chegg uses GoLinks company-wide. Adoption has increased within the last year, with top use being led by the Internal Communications, HR, Engineering, and IT departments. Brian loves the fact that staff are no longer using bookmarks and that Golinks have become the norm. <\/p>\n\n\n\n<p>Brian notes of the increased usage: \u201cIt&#8217;s fun to watch the dashboard and see all the new Golinks that get created. At the infancy of our relationship, a lot of the Golinks were pre-programmed by those of us that were in the know. Now, we&#8217;re seeing all these various groups create their own Golinks. We&#8217;re just seeing it grow virally, over time.\u201d<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-reduced-information-silos\">Reduced Information Silos<\/h3>\n\n\n\n<p>Brian also mentions that information is easily shared more widely since GoLinks&#8217; implementation. \u201cI think that it&#8217;s an unplanned, positive by product. Golinks added transparency. Anybody can go to the dashboard and explore other teams\u2019 usage. In the past, all that information was just kept within those teams. It&#8217;s not something that we had anticipated as being a benefit of GoLinks, but it&#8217;s something that we realized after launch.\u201d<\/p>\n\n\n\n<p>In summary, Chegg is ecstatic with the adoption of GoLinks. Brian says, \u201cOverall, people are incredibly happy with it. GoLinks is now seen as a driver of productivity. Once employees started using them, they appreciated the ease of use and wished we adopted them sooner.\u201d<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Let your team try GoLinks for free: Available at <a href=\"https:\/\/www.golinks.io\" target=\"_blank\" rel=\"noreferrer noopener\">golinks.io<\/a>, any user can sign up and begin increasing productivity for free.&nbsp;<\/h3>\n\n\n\n<div class=\"row bg-dark rounded p-3 my-1\">\n<div class=\"col col-12 col-md-8 my-auto\">\n<h4 class=\"wp-block-heading text-white\" id=\"h-access-and-share-resources-instantly-with-golinks\">Access and share resources instantly with GoLinks<\/h4>\n\n\n\n<a class=\"btn btn-primary\" href=\"https:\/\/www.golinks.io\/signup.php?utm_source=blog&amp;utm_medium=blog&amp;utm_campaign=blog-cta&amp;utm_content=free-trial\" role=\"button\">Try for free<\/a>\n\n\n\n<p><\/p>\n<\/div>\n\n\n\n<div class=\"col col-12 col-md-4\">\n<figure class=\"wp-block-image size-full rounded my-auto\"><img decoding=\"async\" loading=\"lazy\" width=\"624\" height=\"448\" src=\"https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2024\/09\/25102826\/golinks_blog_footer_cta_2x_2x-1.webp\" alt=\"\" class=\"wp-image-6957\" srcset=\"https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2024\/09\/25102826\/golinks_blog_footer_cta_2x_2x-1.webp 624w, https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2024\/09\/25102826\/golinks_blog_footer_cta_2x_2x-1-300x215.webp 300w, https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2024\/09\/25102826\/golinks_blog_footer_cta_2x_2x-1-40x29.webp 40w\" sizes=\"(max-width: 624px) 100vw, 624px\" \/><\/figure>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Learn how Chegg, the leading student-first connected learning platform, uses GoLinks to increase collaboration and reduce information silos. <\/p>\n","protected":false},"author":2,"featured_media":3095,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":""},"categories":[5],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v17.1.2 (Yoast SEO v20.11) - 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