{"id":3752,"date":"2023-01-24T07:44:58","date_gmt":"2023-01-24T15:44:58","guid":{"rendered":"https:\/\/www.golinks.com\/blog\/?p=3752"},"modified":"2024-10-01T12:22:57","modified_gmt":"2024-10-01T19:22:57","slug":"improve-sales-workflow-management","status":"publish","type":"post","link":"https:\/\/www.golinks.com\/blog\/improve-sales-workflow-management\/","title":{"rendered":"7 Ways to Improve Sales Workflow Management (&#8230;and close more deals)"},"content":{"rendered":"\n<p>Often, as sales teams scale, they\u2019ll start to feel growing pains around their workflows. In the early stages of growth, it may work to track prospects in an Excel sheet and jot down customer notes in a shared Google Doc. But as a team grows, these processes start to break down.<\/p>\n\n\n\n<p>Having a good workflow in place is critical for sales. A sales team uses <a href=\"https:\/\/www.openphone.com\/blog\/sales-engine\/\" target=\"_blank\" rel=\"noreferrer noopener\">repeated and scalable processes<\/a> in order to sell, with team members reaching out to prospects, booking meetings, negotiating, and signing contracts.<\/p>\n\n\n\n<p>In the same vein, your sales workflow should be systematic and scalable. It should streamline and automate team members&#8217; tasks, decrease human error, and increase collaboration and efficiency. The right workflow should leave no doubt in your team\u2019s mind about when, where, and how they should carry out certain tasks.<\/p>\n\n\n\n<p>Below, we\u2019ll walk through seven steps you can take to improve your sales workflow management \u2014 helping your teams get more done in a day, so they can close more deals.<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-1-find-the-gaps-in-your-existing-processes\">1. Find the gaps in your existing processes<\/h2>\n\n\n\n<p>Before you start making any changes to your workflow, you\u2019ll want to know which areas need to be addressed. Start by talking to your sales team, tracking where team members are spending the most time, and uncovering bottlenecks and pain points.<\/p>\n\n\n\n<p>Is your team struggling to follow up promptly with prospects? Are they reaching out to the wrong contacts at an organization? Are they spending too much time entering data into a customer relationship management (CRM) system? Are customer notes getting lost when prospects are handed from a business development representative (BDR) to an account manager (AM)?<\/p>\n\n\n\n<p>Take a look at your gaps, rank how pressing each problem is, and then prioritize finding solutions.<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-2-find-the-best-productivity-tools\">2. Find the best productivity tools<\/h2>\n\n\n\n<p>Sure, you can dig a hole with a spoon \u2014&nbsp;but a shovel will get you far better results, far faster.<\/p>\n\n\n\n<p>Similarly, you should be tackling each step in your sales process with a productivity tool that\u2019s custom-built for the job. The right tools should streamline communication, boost collaboration, and make it easy for team members to find exactly the data they need.<\/p>\n\n\n\n<p>A few <a href=\"https:\/\/www.golinks.com\/blog\/10-sales-productivity-tools\/\" target=\"_blank\" rel=\"noreferrer noopener\">sales productivity tools<\/a> that we recommend include:<\/p>\n\n\n\n<ul>\n<li><strong>Salesloft<\/strong> is a sales engagement platform that lets reps easily manage their pipelines, forecast their deals, and automate their workflows.<\/li>\n\n\n\n<li><strong>LinkedIn Sales Navigator<\/strong> allows sales reps to find leads, track engagement, and connect directly with decision-makers.<\/li>\n\n\n\n<li><strong>Chili Piper<\/strong> is a meeting scheduling platform that lets sales reps schedule calls with prospects, automate meeting reminders, record calls, and log relevant details in your CRM.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" loading=\"lazy\" width=\"1024\" height=\"631\" src=\"https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2023\/01\/23142651\/chilipiper-1024x631.png\" alt=\"Chili Piper: Sales Workflow Management Tool\" class=\"wp-image-3812\" srcset=\"https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2023\/01\/23142651\/chilipiper-1024x631.png 1024w, https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2023\/01\/23142651\/chilipiper-300x185.png 300w, https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2023\/01\/23142651\/chilipiper-768x473.png 768w, https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2023\/01\/23142651\/chilipiper-40x25.png 40w, https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2023\/01\/23142651\/chilipiper.png 1340w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">Image courtesy of Chili Piper<\/figcaption><\/figure>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-3-simplify-workflow-navigation\">3. Simplify workflow navigation&nbsp;<\/h2>\n\n\n\n<p>According to Salesforce\u2019s 2022 State of Sales report, <a href=\"https:\/\/www.salesforce.com\/blog\/15-sales-statistics\/\" target=\"_blank\" rel=\"noreferrer noopener\">66% of sales reps<\/a> say they\u2019re \u201cdrowning in tools.\u201d The average sales team uses 10 separate tools to close deals \u2014&nbsp;and that doesn\u2019t even include the <a href=\"https:\/\/www.statista.com\/statistics\/1233538\/average-number-saas-apps-yearly\/\" target=\"_blank\" rel=\"noreferrer noopener\">other 100 SaaS tools<\/a> used by their wider organization.<\/p>\n\n\n\n<p>Unfortunately, these tools are needed to store data, communicate, and track deals. But you can help your sales team navigate their plethora of tools and resources by using an internal link management system like <a href=\"https:\/\/www.golinks.io\/\" target=\"_blank\" rel=\"noreferrer noopener\">GoLinks<\/a>.<\/p>\n\n\n\n<p>A link management system lets your team organize tools and resources using memorable and intuitive short links. This allows team members to access the information they need without needing to remember (or religiously bookmark) where every piece of data is stored. Some short links commonly used by sales teams include:<\/p>\n\n\n\n<ul>\n<li><strong>go\/leads<\/strong> can redirect to your team\u2019s CRM<\/li>\n\n\n\n<li><strong>go\/demo<\/strong> can open a slide deck or video that shows off your product<\/li>\n\n\n\n<li><strong>go\/pageviews<\/strong> can redirect to a list of leads from homepage visits<\/li>\n<\/ul>\n\n\n\n<p>You can create an endless number of short links to ensure tools, resources, and data are easy for your sales team to access.<\/p>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" loading=\"lazy\" width=\"1024\" height=\"555\" src=\"https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2023\/01\/23132531\/go-links-2-1024x555.png\" alt=\"GoLinks: Sales Workflow Management Tool\" class=\"wp-image-3808\" srcset=\"https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2023\/01\/23132531\/go-links-2-1024x555.png 1024w, https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2023\/01\/23132531\/go-links-2-300x163.png 300w, https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2023\/01\/23132531\/go-links-2-768x416.png 768w, https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2023\/01\/23132531\/go-links-2-40x22.png 40w, https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2023\/01\/23132531\/go-links-2.png 1340w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-4-document-everything\">4. Document everything<\/h2>\n\n\n\n<p>Far too many teams operate mainly on <a href=\"https:\/\/www.notion.so\/blog\/three-types-of-knowledge-for-startups\" target=\"_blank\" rel=\"noreferrer noopener\">implicit knowledge<\/a>. Over the years, senior employees have established processes and learned helpful information they use daily, but they haven\u2019t documented it anywhere.<\/p>\n\n\n\n<p>This can make it challenging (and time-consuming) for new employees to get up to speed. To learn your team\u2019s workflows and processes, they need to learn directly from senior employees, which can slow down the entire team.<\/p>\n\n\n\n<p>Expedite the onboarding process by creating playbooks that document your team\u2019s processes and all necessary knowledge about your industry, client types, and techniques. All of this information can be recorded within <a href=\"https:\/\/golinks.com\/blog\/how-to-aggregate-your-knowledge-base\/\" target=\"_blank\" rel=\"noreferrer noopener\">a knowledge base<\/a> and shared company-wide.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/golinks.com\/blog\/how-to-aggregate-your-knowledge-base\/\" target=\"_blank\" rel=\"noreferrer noopener\"><img decoding=\"async\" loading=\"lazy\" width=\"1024\" height=\"176\" src=\"https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2023\/11\/08093152\/Aggregate-your-Knowledge-Base-banner-1-1024x176.png\" alt=\"How to aggregate your knowledge base\" class=\"wp-image-5936\" srcset=\"https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2023\/11\/08093152\/Aggregate-your-Knowledge-Base-banner-1-1024x176.png 1024w, https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2023\/11\/08093152\/Aggregate-your-Knowledge-Base-banner-1-300x51.png 300w, https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2023\/11\/08093152\/Aggregate-your-Knowledge-Base-banner-1-768x132.png 768w, https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2023\/11\/08093152\/Aggregate-your-Knowledge-Base-banner-1-40x7.png 40w, https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2023\/11\/08093152\/Aggregate-your-Knowledge-Base-banner-1.png 1340w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-5-streamline-knowledge-sharing\">5. Streamline knowledge sharing<\/h2>\n\n\n\n<p>Now that you\u2019ve documented your team\u2019s workflows, processes, and knowledge, it\u2019s critical to make it accessible \u2014&nbsp;to both your team and the wider organization.<\/p>\n\n\n\n<p>Streamline knowledge sharing by making links easy to find and share. Link management software like GoLinks does just that by letting employees create, find, and share short links across your organization. For instance, you can share institutional knowledge with new hires through a <strong>go\/onboarding<\/strong> short link, or communicate monthly sales results to the wider organization at <strong>go\/salesmetrics<\/strong>.<\/p>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" loading=\"lazy\" width=\"1024\" height=\"555\" src=\"https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2023\/01\/23141042\/knowledge-sharing-1024x555.png\" alt=\"Use GoLinks and Slack for better sales workflows\" class=\"wp-image-3809\" srcset=\"https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2023\/01\/23141042\/knowledge-sharing-1024x555.png 1024w, https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2023\/01\/23141042\/knowledge-sharing-300x163.png 300w, https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2023\/01\/23141042\/knowledge-sharing-768x416.png 768w, https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2023\/01\/23141042\/knowledge-sharing-40x22.png 40w, https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2023\/01\/23141042\/knowledge-sharing.png 1340w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-6-automate-tedious-and-recurring-tasks\">6. Automate tedious and recurring tasks<\/h2>\n\n\n\n<p>Are your sales reps entering prospect data into your CRM manually? Sending follow-up emails to leads one at a time? Reviewing sales calls to take detailed customer notes?<\/p>\n\n\n\n<p>Workflow automation can help with that.<\/p>\n\n\n\n<p>Cut down on the amount of time your team spends completing tedious, recurring tasks by using automation. A few examples include:<\/p>\n\n\n\n<ul>\n<li>Using a tool like <strong>Gong<\/strong>, <strong>Salesloft<\/strong>, or <strong>Otter<\/strong> to automatically join virtual meetings and transcribe (and summarize) conversations.<\/li>\n\n\n\n<li>Creating email sequences in <strong>Salesloft<\/strong> or <strong>Outreach<\/strong> so that sales reps are automatically prompted to email, call, or text prospects on time.<\/li>\n\n\n\n<li>Using <strong>Zapier<\/strong> to automatically import prospect information from different platforms into your CRM.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-7-use-data-to-improve-performance\">7. Use data to improve performance<\/h2>\n\n\n\n<p>Improving your sales workflow shouldn\u2019t be a one-and-done deal. Tracking sales metrics helps uncover the areas where your sales reps are excelling, where they may need more help, and any bottlenecks that remain in your processes.<\/p>\n\n\n\n<p>You can also use data to understand where your workflow may be unnecessarily bloated. For example, GoLinks\u2019 <a href=\"https:\/\/www.golinks.io\/product-analytics.php?_ga=2.245128453.1054531656.1673556324-468420458.1673556323\" target=\"_blank\" rel=\"noreferrer noopener\">workspace analytics<\/a> allow you to see which tools your team is using most \u2014&nbsp;and which they aren\u2019t. Track app usage to help <a href=\"https:\/\/www.golinks.com\/blog\/revenue-leakage-causes\/\" target=\"_blank\" rel=\"noreferrer noopener\">cut down on revenue leakage<\/a> and to make sure your team\u2019s tech stack is lean, mean, and \u2014 most importantly \u2014 <em>useful<\/em>.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" loading=\"lazy\" width=\"1024\" height=\"552\" src=\"https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2023\/01\/10122704\/analytics-1-1024x552.png\" alt=\"Track app usage with GoLinks\" class=\"wp-image-3728\" srcset=\"https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2023\/01\/10122704\/analytics-1-1024x552.png 1024w, https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2023\/01\/10122704\/analytics-1-300x162.png 300w, https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2023\/01\/10122704\/analytics-1-768x414.png 768w, https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2023\/01\/10122704\/analytics-1-40x22.png 40w, https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2023\/01\/10122704\/analytics-1-670x361.png 670w, https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2023\/01\/10122704\/analytics-1.png 1340w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Transform Your Sales Workflow Management<\/h2>\n\n\n\n<p>Ready to transform your sales workflow management? <a href=\"https:\/\/www.golinks.io\/sales.php\" target=\"_blank\" rel=\"noreferrer noopener\">Schedule a demo<\/a> to learn how GoLinks can help you simplify your workflow navigation, streamline knowledge sharing, and track tool usage in real-time.<\/p>\n\n\n\n<div class=\"row bg-dark rounded p-3 my-1\">\n<div class=\"col col-12 col-md-8 my-auto\">\n<h4 class=\"wp-block-heading text-white\" id=\"h-access-and-share-resources-instantly-with-golinks\">Access and share resources instantly with GoLinks<\/h4>\n\n\n\n<a class=\"btn btn-primary\" href=\"https:\/\/www.golinks.io\/sales.php?utm_source=blog&amp;utm_medium=blog&amp;utm_campaign=blog-cta&amp;utm_content=demo\" role=\"button\">Schedule a demo<\/a>\n\n\n\n<p><\/p>\n<\/div>\n\n\n\n<div class=\"col col-12 col-md-4\">\n<figure class=\"wp-block-image size-full rounded my-auto\"><img decoding=\"async\" loading=\"lazy\" width=\"624\" height=\"448\" src=\"https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2024\/09\/25102826\/golinks_blog_footer_cta_2x_2x-1.webp\" alt=\"\" class=\"wp-image-6957\" srcset=\"https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2024\/09\/25102826\/golinks_blog_footer_cta_2x_2x-1.webp 624w, https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2024\/09\/25102826\/golinks_blog_footer_cta_2x_2x-1-300x215.webp 300w, https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2024\/09\/25102826\/golinks_blog_footer_cta_2x_2x-1-40x29.webp 40w\" sizes=\"(max-width: 624px) 100vw, 624px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Learn 7 steps to improve your sales workflow management \u2014 helping your teams get more done in a day, so they can close more deals.<\/p>\n","protected":false},"author":2,"featured_media":3821,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":""},"categories":[4],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v17.1.2 (Yoast SEO v20.11) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>7 Ways to Improve Sales Workflow Management (...and close more deals)<\/title>\n<meta name=\"description\" content=\"Learn 7 steps to 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