{"id":4643,"date":"2023-06-15T14:57:01","date_gmt":"2023-06-15T21:57:01","guid":{"rendered":"https:\/\/www.golinks.com\/blog\/?p=4643"},"modified":"2024-10-16T23:44:55","modified_gmt":"2024-10-17T06:44:55","slug":"generative-ai-keep-workplace-knowledge-intact","status":"publish","type":"post","link":"https:\/\/www.golinks.com\/blog\/generative-ai-keep-workplace-knowledge-intact\/","title":{"rendered":"Keeping Workplace Knowledge Intact with Generative AI: A Vital Tool"},"content":{"rendered":"\n

When an employee leaves your company \u2014 whether through turnover or a layoff \u2014 you lose far more than the work they did each day. You also lose all of the institutional knowledge that they\u2019ve accrued during their time at your company \u2014 42% of which is entirely unique to them<\/a>. So, when they go, their coworkers are left unable to do 42% of the job left behind.<\/p>\n\n\n\n

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Fortunately, generative artificial intelligence (AI) has emerged as a powerful way to help prevent this type of knowledge loss<\/a>.<\/p>\n\n\n\n

At this stage, chances are you\u2019ve heard about generative AI. However, the technology is still so new that you may not have had a chance to witness firsthand how it can transform the way employees access, share, and grow knowledge at work.<\/p>\n\n\n\n

Below, we\u2019ll explore what generative AI is, how it works, and how it can help your organization improve productivity, save costs, and reduce knowledge loss. Let\u2019s dive in.<\/p>\n\n\n\n

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What is Generative AI?<\/h2>\n\n\n\n

Generative AI is a type of machine learning that allows users to generate new, unique content based on pre-existing data. Generative AI can \u2014 true to its name \u2014 generate all kinds of content, from copy to images to music to videos.<\/p>\n\n\n\n

You\u2019ve likely already seen people on LinkedIn mentioning ChatGPT. This free chatbot can formulate answers to all sorts of prompts posed by users, from \u201cWrite a 5-page essay on robotics\u201d to \u201cCreate a sales strategy to launch our new product to enterprise leaders.\u201d Over on Instagram, you may have seen people sharing out-of-this-world portraits created (in mere minutes) by generative AI.<\/p>\n\n\n\n

The buzz around generative AI is well-deserved: it has the potential to transform how we work. But to truly harness it, you should understand how generative AI tools work and how their talents can be applied in the workplace.<\/p>\n\n\n\n

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How does Generative AI work?<\/h2>\n\n\n\n

At this stage, AI has already been around for a while: you can see AI at work when you call a business and a robot walks you through several phone tree options, or when a chatbot on a website directs you to the right support article.<\/p>\n\n\n\n

These types of AI systems, however, are generally rule-based. They\u2019re programmed to return a certain answer or perform an action (such as dialing an extension) when the user selects an option (such as pressing \u201c2\u201d to book an appointment).<\/p>\n\n\n\n

Generative AI models, however, are based on machine learning. <\/p>\n\n\n\n

With machine learning models, AI tools are fed \u2014 and learn from \u2014 a massive amount of training data. For instance, a model might be told, \u201cThis is what a red car looks like,\u201d and then fed millions of images of red cars (of all varieties and sizes). This is far more data than a human could process, but thanks to computer speeds today, an AI model could process it all in minutes. The model then detects patterns in the input data and uses those patterns to generate new (yet similar) outputs. Humans then provide feedback on the generated content output, helping the model continually fine-tune its results.<\/p>\n\n\n\n

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The benefits of Generative AI<\/h2>\n\n\n\n

There are countless benefits that generative AI can bring to the workplace \u2014 but let\u2019s dive into just a few of the strongest reasons below.<\/p>\n\n\n\n

1. Improved decision-making capabilities<\/h3>\n\n\n\n

First of all, since the models are trained on huge data sets, they\u2019re often able to detect patterns that humans can\u2019t. In fact, machine learning tools have already outpaced humans<\/a> in a wide range of arenas, from recognizing images to reading lips. <\/p>\n\n\n\n

But generative AI can also be useful since it takes emotions out of the equation. For instance, while a sales rep might make a forecast based on a hunch or biased past experiences, a sales forecasting AI tool<\/a> will make its predictions based solely on data \u2014 which can make it far more accurate.<\/p>\n\n\n\n

2. Cost savings through automation<\/h3>\n\n\n\n

When you add up the time that you spend at work doing routine tasks \u2014 such as sending emails, tracking down information, or inputting data \u2014 it ends up being\u2026 quite a bit of time. In fact, if a company added up the amount of money they could save through automation at work, they would be looking at cost savings of 40% to 75%<\/a>.<\/p>\n\n\n\n

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3. Improved workplace efficiency and productivity<\/h3>\n\n\n\n

By automating certain tasks, generative AI can boost employee efficiency and productivity. In fact, according to a 2023 study that looked at the effects of implementing generative AI in the workplace, tech support agents who used AI saw an average 14% increase in productivity<\/a>. (This boost was even more pronounced for novice workers, whose productivity increased by 35%.)<\/p>\n\n\n\n

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4. Reduced knowledge loss<\/h3>\n\n\n\n

AI helps prevent institutional knowledge loss by making it easier for employees to find, access, and share information. Not only can employees use generative AI to help document their knowledge, they can also use generative AI to search knowledge bases and workplace tools for information.<\/p>\n\n\n\n

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How to use Generative AI to prevent workplace knowledge loss<\/h2>\n\n\n\n

So, how can you use generative AI to prevent workplace knowledge loss? Easy: by using its immense power to automate the process of finding and disseminating workplace knowledge.<\/p>\n\n\n\n

GoLinks<\/a> is a tool designed to increase collaboration and productivity by making it easier for employees to access information company-wide. Using GoLinks, teams can find and share information using memorable short links called go links. For example:<\/p>\n\n\n\n