{"id":4784,"date":"2023-07-19T10:31:03","date_gmt":"2023-07-19T17:31:03","guid":{"rendered":"https:\/\/www.golinks.com\/blog\/?p=4784"},"modified":"2024-10-01T12:15:27","modified_gmt":"2024-10-01T19:15:27","slug":"customer-support-productivity-help-desk-ticket-workflow","status":"publish","type":"post","link":"https:\/\/www.golinks.com\/blog\/customer-support-productivity-help-desk-ticket-workflow\/","title":{"rendered":"How to Revamp Your Help Desk Ticket Workflow &#038; CS Process with GoLinks"},"content":{"rendered":"\n<p>In 2023, customers expect a lot from the brands that they purchase from. Not only do they expect increasingly fast customer support, but they expect customer service agents to meet them wherever they\u2019re at \u2014&nbsp;whether that\u2019s in their Instagram DMs, WhatsApp, a phone call, or an email. Oh, and no pressure, but <a href=\"https:\/\/www.zendesk.com\/blog\/customer-expectations-meet-rising-demands\/\" target=\"_blank\" rel=\"noreferrer noopener\">one in two customers will switch to a competitor<\/a> after a <em>single<\/em> bad experience with a company.&nbsp;<\/p>\n\n\n\n<p>To keep up with ballooning customer expectations, many support leaders are revamping their support processes to provide the best customer experience possible.<\/p>\n\n\n\n<p>Below, we\u2019ll explore a few common challenges in building an efficient service desk workflow, and introduce a productivity solution that\u2019s helped other companies streamline their customer support processes.<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-understanding-the-challenges-of-help-desk-ticket-workflow\">Understanding the Challenges of Help Desk Ticket Workflow<\/h2>\n\n\n\n<p>It can be helpful to understand the challenges customer support teams face through the lens of their customer\u2019s rising expectations. According to <a href=\"https:\/\/cxtrends.zendesk.com\/trends\/trend-2\" target=\"_blank\" rel=\"noreferrer noopener\">Zendesk\u2019s 2023 CX Trends report<\/a>:<\/p>\n\n\n\n<ul>\n<li>72% of customers today expect immediate service<\/li>\n\n\n\n<li>71% demand conversational experiences<\/li>\n\n\n\n<li>70% expect any customer support agents they interact with to have full context<\/li>\n<\/ul>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" loading=\"lazy\" width=\"1024\" height=\"271\" src=\"https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2023\/07\/19100249\/Stat-1-1-1024x271.png\" alt=\"Help Desk Ticket Workflow Stat: 71% of customers demand conversational experiences\" class=\"wp-image-4825\" srcset=\"https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2023\/07\/19100249\/Stat-1-1-1024x271.png 1024w, https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2023\/07\/19100249\/Stat-1-1-300x79.png 300w, https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2023\/07\/19100249\/Stat-1-1-768x203.png 768w, https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2023\/07\/19100249\/Stat-1-1-40x11.png 40w, https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2023\/07\/19100249\/Stat-1-1.png 1340w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Often, companies fall short when trying to meet these expectations if their help desk ticket workflows are disjointed, customer support agents don\u2019t have all the information they need, or information is siloed across the company. Newer customer experience (CX) or customer support (CS) agents may not know where to find certain information, and they may rely on others\u2019 ability to direct them towards certain information in order to help customers.<\/p>\n\n\n\n<p>To deliver faster, more cohesive customer service, customer support teams need to know exactly where specific information lives at their company and how to access it.<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-introducing-golinks-as-a-productivity-tool\">Introducing GoLinks as a Productivity Tool<\/h2>\n\n\n\n<p>GoLinks is a platform that allows employees to find and share resources using internal short links. In the same way that people use bit.ly links to shorten long URLs to share on social media, employees of an organization can use go links to share resources internally (for instance, \u201cgo\/helpdesk\u201d might redirect to the company\u2019s ticketing system in Zendesk).<\/p>\n\n\n\n<p>Employees across a company can access and share resources, documents, and tools using these internal go links, and team members can find relevant go links using GoLinks\u2019 dashboard or Slack integration. Using <a href=\"https:\/\/www.golinks.com\/blog\/generative-ai-keep-workplace-knowledge-intact\/\" target=\"_blank\" rel=\"noreferrer noopener\">GoLinks\u2019 AI assistant<\/a> (available in either the GoLinks dashboard or within Slack), employees can easily track down helpful go links by asking questions such as \u201cHow can customers reset their password?\u201d or \u201cWhere can I find the product roadmap?\u201d<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" loading=\"lazy\" width=\"1024\" height=\"541\" src=\"https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2023\/07\/19100622\/GoAi-1-1024x541.png\" alt=\"Use GoLinks AI to Improve Help Desk Ticket Workflow \" class=\"wp-image-4829\" srcset=\"https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2023\/07\/19100622\/GoAi-1-1024x541.png 1024w, https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2023\/07\/19100622\/GoAi-1-300x159.png 300w, https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2023\/07\/19100622\/GoAi-1-768x406.png 768w, https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2023\/07\/19100622\/GoAi-1-40x21.png 40w, https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2023\/07\/19100622\/GoAi-1.png 1340w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>This enables information sharing across the organization and dramatically cuts down on the amount of time support agents spend tracking down answers or solutions for customers.<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-accelerating-help-desk-ticket-resolution\">Accelerating Help Desk Ticket Resolution<\/h2>\n\n\n\n<p>In a world that\u2019s increasingly geared towards instant gratification, customers have high expectations of customer support teams. <a href=\"https:\/\/cxtrends.zendesk.com\/trends\/trend-2\" target=\"_blank\" rel=\"noreferrer noopener\">Over 70% of customers<\/a> expect immediate service, and <a href=\"https:\/\/www.forbes.com\/sites\/shephyken\/2023\/01\/08\/todays-customer-has-a-need-for-speed\/?sh=479f9ea3686b\" target=\"_blank\" rel=\"noreferrer noopener\">53% of customers<\/a> will hire the first business that responds to them. Once a support ticket is created, the countdown is on.<\/p>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" loading=\"lazy\" width=\"1024\" height=\"271\" src=\"https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2023\/07\/19100005\/Stat-2-1024x271.png\" alt=\"Help Desk Ticket Workflow stat: over 70% of customers expect immediate service\" class=\"wp-image-4823\" srcset=\"https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2023\/07\/19100005\/Stat-2-1024x271.png 1024w, https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2023\/07\/19100005\/Stat-2-300x79.png 300w, https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2023\/07\/19100005\/Stat-2-768x203.png 768w, https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2023\/07\/19100005\/Stat-2-40x11.png 40w, https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2023\/07\/19100005\/Stat-2.png 1340w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>GoLinks can help agents move their ticket statuses to \u201csolved\u201d more swiftly by enabling easy access to resources. Some GoLinks customers, like Instacart, report <a href=\"https:\/\/www.golinks.io\/customers.php\" target=\"_blank\" rel=\"noreferrer noopener\">saving over 1,000 hours each month<\/a> by making it easier for employees to access institutional knowledge. For instance:<\/p>\n\n\n\n<ul>\n<li>When a customer asks about a feature update, a customer support agent can find the information they need by simply typing \u201cgo\/roadmap\u201d into their browser \u2014&nbsp;rather than having to remember or bookmark the engineering team\u2019s product roadmap URL in Jira.<\/li>\n\n\n\n<li>Rather than wait on a response from a team member \u2014&nbsp;who may be tied up in meetings all afternoon \u2014 a newer support agent can turn to GoLinks\u2019 AI assistant for help in tracking down information.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>By making it easy to find, access, and disseminate information company-wide, GoLinks lets customer support teams resolve customer inquiries more quickly.&nbsp;<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-enhancing-collaboration-and-resource-sharing\">Enhancing Collaboration and Resource Sharing<\/h2>\n\n\n\n<p>Not only does GoLinks make it easier for customer support teams to access cross-departmental knowledge, it also improves the support team\u2019s help desk processes by simplifying their own resource sharing.<\/p>\n\n\n\n<p>Customer support teams can create intuitive go links for the resources that they use the most, making it easy for them to access the information they need. For instance, they may create a communal knowledge base under \u201cgo\/knowledgebase,\u201d catch up on previous customer communication under \u201cgo\/customers,\u201d or access service level agreements under \u201cgo\/SLAs.\u201d<\/p>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" loading=\"lazy\" width=\"1024\" height=\"532\" src=\"https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2023\/07\/19100101\/golinks-1024x532.png\" alt=\"Go links for customer support: go\/slas, go\/customers, go\/knowledge-base\" class=\"wp-image-4824\" srcset=\"https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2023\/07\/19100101\/golinks-1024x532.png 1024w, https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2023\/07\/19100101\/golinks-300x156.png 300w, https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2023\/07\/19100101\/golinks-768x399.png 768w, https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2023\/07\/19100101\/golinks-40x21.png 40w, https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2023\/07\/19100101\/golinks.png 1340w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>The support team can also use GoLinks to collaborate with other teams more effectively. For instance, agents can log and share customer requests under \u201cgo\/requests,\u201d disseminate monthly support metrics under \u201cgo\/reports,\u201d or log bugs under \u201cgo\/bugs.\u201d<\/p>\n\n\n\n<p>By strengthening collaboration across departments, go links create positive feedback loops that strengthen support teams\u2019 ability to help customers quickly and efficiently.<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-case-studies-real-life-examples-of-golinks-in-action\">Case Studies: Real-Life Examples of GoLinks in Action<\/h2>\n\n\n\n<p>Curious to hear how other teams are using GoLinks to simplify their help desk processes? Read on for two stories.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-how-amir-from-clearbit-streamlines-workflows-with-golinks\">How Amir from Clearbit Streamlines Workflows with GoLinks<\/h3>\n\n\n\n<p>Every week, Amir Hashemian \u2014&nbsp;a Customer Success Manager at <a href=\"https:\/\/clearbit.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Clearbit<\/a> \u2014&nbsp;saves almost a full day of productivity time using GoLinks.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Amir at Clearbit Streamlines Workflows with GoLinks\u00ae\" width=\"640\" height=\"360\" src=\"https:\/\/www.youtube.com\/embed\/ELnGGrI-R20?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<p>Prior to using GoLinks, Amir had over a hundred bookmarks saved in his browser linking to internal tools. This is a scenario most customer success employees can relate to, considering that CX employees need to access information from across an organization (and the average company <a href=\"https:\/\/www.statista.com\/statistics\/1233538\/average-number-saas-apps-yearly\/\" target=\"_blank\" rel=\"noreferrer noopener\">uses 130 tools<\/a> across teams).<\/p>\n\n\n\n<p>\u201cIt was a headache searching for [bookmarks] each time, and it defeated the whole purpose of having bookmarks in the first place,\u201d Amir says. \u201cWith GoLinks, I slashed my bookmarks to just a select few, saving 5-6 hours of productivity time per week while staying more organized and efficient.\u201d<\/p>\n\n\n\n<p>He recommends GoLinks to any teams looking to power through their day-to-day workflow.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/golinks.com\/blog\/amir-clearbit-streamlines-workflows-with-golinks\/\"><img decoding=\"async\" loading=\"lazy\" width=\"1024\" height=\"176\" src=\"https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2023\/09\/18122522\/Banner-Image-Clearbit-1024x176.png\" alt=\"How Clearbit uses GoLinks to streamline workflows\" class=\"wp-image-5566\" srcset=\"https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2023\/09\/18122522\/Banner-Image-Clearbit-1024x176.png 1024w, https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2023\/09\/18122522\/Banner-Image-Clearbit-300x51.png 300w, https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2023\/09\/18122522\/Banner-Image-Clearbit-768x132.png 768w, https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2023\/09\/18122522\/Banner-Image-Clearbit-40x7.png 40w, https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2023\/09\/18122522\/Banner-Image-Clearbit.png 1340w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-how-kate-from-chili-piper-saves-time-with-golinks\">How Kate from Chili Piper Saves Time with GoLinks<\/h3>\n\n\n\n<p>Prior to using GoLinks, Kate Herget \u2014&nbsp;a Customer Success Team Lead at <a href=\"https:\/\/www.chilipiper.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Chili Piper<\/a> \u2014 kept track of the company\u2019s onboarding and enablement resources using multiple Excel spreadsheets and hundreds of bookmarks.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"How Kate from Chili Piper Saves time with GoLinks\u00ae\" width=\"640\" height=\"360\" src=\"https:\/\/www.youtube.com\/embed\/7_bJsYOyzwo?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<p>Since adopting GoLinks, however, Kate has been able to access those resources far more intuitively, using memorable go links of her choosing. She relies on her spreadsheets and bookmarks far less than she used to.<\/p>\n\n\n\n<p>\u201cGoLinks is a really great automation tool and it adds a lot to my daily workflow,\u201d she says.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/golinks.com\/blog\/kate-chili-piper-saves-time-with-golinks\/\"><img decoding=\"async\" loading=\"lazy\" width=\"1024\" height=\"176\" src=\"https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2023\/09\/18122710\/Banner-Image-Chili-Piper-1024x176.png\" alt=\"How Chili Piper saves time with GoLinks\" class=\"wp-image-5568\" srcset=\"https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2023\/09\/18122710\/Banner-Image-Chili-Piper-1024x176.png 1024w, https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2023\/09\/18122710\/Banner-Image-Chili-Piper-300x51.png 300w, https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2023\/09\/18122710\/Banner-Image-Chili-Piper-768x132.png 768w, https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2023\/09\/18122710\/Banner-Image-Chili-Piper-40x7.png 40w, https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2023\/09\/18122710\/Banner-Image-Chili-Piper.png 1340w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-improve-your-help-desk-ticket-workflow-with-golinks\">Improve Your Help Desk Ticket Workflow with GoLinks<\/h2>\n\n\n\n<p>Ready to learn how GoLinks can be used to improve your own help desk workflow process? <a href=\"https:\/\/www.golinks.io\/signup.php\" target=\"_blank\" rel=\"noreferrer noopener\">Try GoLinks for free<\/a> to experience the benefits of using GoLinks for increased collaboration and faster ticket resolution.<\/p>\n\n\n\n<div class=\"row bg-dark rounded p-3 my-1\">\n<div class=\"col col-12 col-md-8 my-auto\">\n<h4 class=\"wp-block-heading text-white\" id=\"h-access-and-share-resources-instantly-with-golinks\">Access and share resources instantly with GoLinks<\/h4>\n\n\n\n<a class=\"btn btn-primary\" href=\"https:\/\/www.golinks.io\/signup.php?utm_source=blog&amp;utm_medium=blog&amp;utm_campaign=blog-cta&amp;utm_content=free-trial\" role=\"button\">Try for free<\/a>\n\n\n\n<p><\/p>\n<\/div>\n\n\n\n<div class=\"col col-12 col-md-4\">\n<figure class=\"wp-block-image size-full rounded my-auto\"><img decoding=\"async\" loading=\"lazy\" width=\"624\" height=\"448\" src=\"https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2024\/09\/25102826\/golinks_blog_footer_cta_2x_2x-1.webp\" alt=\"\" class=\"wp-image-6957\" srcset=\"https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2024\/09\/25102826\/golinks_blog_footer_cta_2x_2x-1.webp 624w, https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2024\/09\/25102826\/golinks_blog_footer_cta_2x_2x-1-300x215.webp 300w, https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2024\/09\/25102826\/golinks_blog_footer_cta_2x_2x-1-40x29.webp 40w\" sizes=\"(max-width: 624px) 100vw, 624px\" \/><\/figure>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Learn how GoLinks has helped other companies streamline their help desk ticket workflow and customer support process.<\/p>\n","protected":false},"author":2,"featured_media":4831,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":""},"categories":[4],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v17.1.2 (Yoast SEO v20.11) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to Revamp Your Help Desk Ticket Workflow &amp; CS Process with GoLinks<\/title>\n<meta name=\"description\" content=\"Learn about a productivity solution that\u2019s helped other companies streamline their help desk ticket workflow and customer support process.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.golinks.com\/blog\/customer-support-productivity-help-desk-ticket-workflow\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to Revamp Your Help Desk Ticket Workflow &amp; CS Process with GoLinks\" \/>\n<meta property=\"og:description\" content=\"Learn about a productivity solution that\u2019s helped other companies streamline their help desk ticket workflow and customer support process.\" \/>\n<meta property=\"og:url\" content=\"http:\/\/www.golinks.com\/blog\/customer-support-productivity-help-desk-ticket-workflow\/\" \/>\n<meta property=\"og:site_name\" content=\"The GoLinks\u00ae blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/golinksio\" \/>\n<meta property=\"article:published_time\" content=\"2023-07-19T17:31:03+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-10-01T19:15:27+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2023\/07\/19100630\/Blog-Header%402x-1.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1340\" \/>\n\t<meta property=\"og:image:height\" content=\"722\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Kevin Yeong\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@golinks\" \/>\n<meta name=\"twitter:site\" content=\"@golinks\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Kevin Yeong\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.golinks.com\/blog\/customer-support-productivity-help-desk-ticket-workflow\/\",\"url\":\"https:\/\/www.golinks.com\/blog\/customer-support-productivity-help-desk-ticket-workflow\/\",\"name\":\"How to Revamp Your Help Desk Ticket Workflow & CS Process with GoLinks\",\"isPartOf\":{\"@id\":\"https:\/\/www.golinks.com\/blog\/#website\"},\"datePublished\":\"2023-07-19T17:31:03+00:00\",\"dateModified\":\"2024-10-01T19:15:27+00:00\",\"author\":{\"@id\":\"https:\/\/www.golinks.com\/blog\/#\/schema\/person\/08528950aba6e787ba0775be8f0aafaf\"},\"description\":\"Learn about a productivity solution that\u2019s helped other companies streamline their help desk ticket workflow and customer support process.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.golinks.com\/blog\/customer-support-productivity-help-desk-ticket-workflow\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.golinks.com\/blog\/customer-support-productivity-help-desk-ticket-workflow\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.golinks.com\/blog\/customer-support-productivity-help-desk-ticket-workflow\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Blog\",\"item\":\"https:\/\/www.golinks.com\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Productivity\",\"item\":\"https:\/\/www.golinks.com\/blog\/productivity\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"How to Revamp Your Help Desk Ticket Workflow &#038; 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