The current state of knowledge management <\/h2>\n\n\n\n
The amount of knowledge that employees deal with to do their jobs is pretty crazy. <\/p>\n\n\n\n
On average, mid-market companies have 255 apps<\/a>. And inside each of those apps, there\u2019s data, resources, documents, and conversations that employees need to access. <\/p>\n\n\n\n And how are employees dealing with all this information? According to many studies, not optimally. <\/p>\n\n\n\n The typical knowledge management system just isn\u2019t cutting it anymore. Companies need to invest in AI-powered knowledge management software to keep up with their always-growing knowledge base. <\/p>\n\n\n\n Let\u2019s dive into the tech stack you should consider investing in for a knowledge management system. Think of each part of a knowledge management system as a building block. <\/p>\n\n\n\n The first step in developing a knowledge management system is investing in apps to help your company store and capture knowledge. Depending on the size of your team, you may need multiple apps in each category \u2014 or you might just need one. <\/p>\n\n\n\n These apps help you create, store, and organize things like documents, videos, PDFs, etc. <\/p>\n\n\n\n Some popular platforms for hosting all of your content include: <\/p>\n\n\n\n These apps help employees keep track of projects and to-do lists so they can easily stay on top of work. <\/p>\n\n\n\n Some popular task management platforms include: <\/p>\n\n\n\n These apps help employees work together (even in remote settings) and share information in real time. They can also help with knowledge capture by saving important conversations. <\/p>\n\n\n\n Some popular apps include: <\/p>\n\n\n\n These apps store important people information like org charts, job titles, contact information, employee location<\/a>, etc. Especially in remote and hybrid environments, making this organizational information readily accessible is important. <\/p>\n\n\n\n Some popular people data platforms include: <\/p>\n\n\n\n You have your apps to create and store important information \u2014 now you need a tool that makes the information within those apps easily accessible and shareable. <\/p>\n\n\n\n Internal link management apps<\/a> play a crucial role in facilitating the seamless access and sharing of the internal tools and resources vital for your company’s daily operations. Rather than manually navigating all your workplace apps, you can create short, memorable links to instantly access any resource. <\/p>\n\n\n\n With GoLinks<\/a>, for example, you can use go\/kpis in your search bar to access your kpi doc. These short links are also super easy to share verbally and visually in meetings or conversations with team members. <\/p>\n\n\n\n To access the world\u2019s collective knowledge, we use the worldwide web. And to find specific information on the web, we use a search engine. <\/p>\n\n\n\n Finding information within your org should be just as easy. <\/p>\n\n\n\n The ultimate knowledge management system should be comprised of all your workplace apps (aka your company’s web).<\/p>\n\n\n\n And all this organizational knowledge should be easily searchable with enterprise search (aka your company’s search engine). <\/p>\n\n\n\n Enterprise workplace search<\/a> acts as a central KM system, using AI to connect disparate tools like GoLinks, Notion, Jira, Asana<\/em>, and more. <\/p>\n\n\n\n A simple search query like \u201cWhere are my onboarding instructions?\u201d will instantly surface the document you need \u2014 so you don\u2019t have to worry about which app it lives in. <\/p>\n\n\n\n Let\u2019s say you need to access instructions on resetting your laptop password. You know there\u2019s a document with the answer you need. <\/p>\n\n\n\n You could use one of the tools above to surface the document \u2014 but you\u2019ll still have to scroll through the document for the exact information you need.<\/p>\n\n\n\n That\u2019s where AI comes in. <\/p>\n\n\n\n These tools can often part of an AI-powered enterprise search solution (as mentioned above). With an AI workplace assistant, you can get a summary of what\u2019s inside a doc. You don\u2019t even have to open it. <\/p>\n\n\n\n For example, if you ask for instructions to reset your password, it won\u2019t just give you a link. The AI chatbot will list out the instructions right there for you and give you any additional relevant information.<\/p>\n\n\n\n GoSearch<\/a>, for example, offers an AI workplace assistant called GoAI. You can engage with GoAI through a chat or query to receive tailored recommendations and summaries. This tool not only accommodates follow-up questions but also revolutionizes your workplace search into an interactive chat experience.<\/p>\n\n\n\n Here at GoLinks, we\u2019re all about improving knowledge management. <\/p>\n\n\n\n That\u2019s why we invested in creating our own AI-powered enterprise search tool: GoSearch<\/a>.<\/p>\n\n\n\n GoSearch<\/strong> revolutionizes enterprise search with AI-driven insights, offering a seamless information discovery platform. Here’s how it changes the game:<\/p>\n\n\n\n \u201cGoSearch is essentially Google for your enterprise. It allows a single search box to search across your entire SaaS stack.\u201d<\/p>\n\u2014 Jorge Zamora, CEO and Founder of GoLinks, GoSearch, GoProfiles<\/cite><\/blockquote>\n\n\n\n Pairing GoSearch with GoLinks creates a powerhouse for knowledge management. <\/p>\n\n\n\n When integrated, your team will receive recommended go links based on their search queries, empowering them with quick access to knowledge and fostering a more informed, productive workforce.<\/p>\n\n\n\n As you build your enterprise knowledge management system in 2024, remember that the best system is user-centric, integrates seamlessly with your existing tools, and leverages AI to provide instant, relevant, and secure access to information.<\/p>\n\n\n\n Ready to bring AI into your organization\u2019s knowledge management? Schedule a demo<\/a> with our team to learn how GoLinks + GoSearch can help. <\/p>\n\n\n\n <\/p>\n\n\n\n\n
How to build an enterprise knowledge management system \u2014 with AI<\/h2>\n\n\n\n
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1. Tools to create & store knowledge <\/h3>\n\n\n\n
Document & content management systems<\/strong><\/h4>\n\n\n\n
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Task management apps<\/strong><\/h4>\n\n\n\n
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Collaboration and communication apps <\/strong><\/h4>\n\n\n\n
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Employee data apps <\/strong><\/h4>\n\n\n\n
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![\"\"](\"https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2024\/10\/17001510\/image-49-1024x600.png\")
<\/figure>\n\n\n\n2. Tools to access & share knowledge<\/h3>\n\n\n\n
Link management apps<\/strong><\/h4>\n\n\n\n
![\"\"](\"https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2024\/10\/17001513\/image-50-1024x347.png\")
<\/figure>\n\n\n\n3. AI Tools to search and surface knowledge <\/h3>\n\n\n\n
AI-powered enterprise search apps<\/strong><\/h4>\n\n\n\n
![\"\"](\"https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2024\/10\/17001515\/image-51-1024x590.png\")
<\/figure>\n\n\n\n4. AI Tools to summarize & recommend knowledge <\/h3>\n\n\n\n
AI workplace assistant \/ chatbot<\/strong><\/h4>\n\n\n\n
![\"\"](\"https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2024\/10\/17001518\/image-52-1024x466.png\")
<\/figure>\n\n\n\nThe latest AI-powered workplace search tool for KM<\/h2>\n\n\n\n
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![\"Jorge](\"https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2024\/01\/22113637\/Mask-group-8.png\")
<\/figure><\/div>\n\n\n\n
GoLinks + GoSearch for better knowledge management<\/h3>\n\n\n\n
Getting started with GoLinks + GoSearch<\/h2>\n\n\n\n
![\"\"](\"https:\/\/images.golinks.io\/blog\/wp-content\/uploads\/2024\/09\/25102826\/golinks_blog_footer_cta_2x_2x-1.webp\")
<\/figure>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"