Blog > Customer stories > Accelerating IT Operations: How Benchling Moves Faster with GoLinks
Accelerating IT Operations: How Benchling Moves Faster with GoLinks

Accelerating IT Operations: How Benchling Moves Faster with GoLinks

About Benchling 

Benchling is a cloud-based tool for life sciences R&D. Their software provides biotech and pharmaceutical companies with a unified platform for all of their scientific data. Today, over 200,000 scientists use Benchling across the globe.

Back in 2020, employees at Benchling were running into some internal knowledge management challenges. They were trying to stay organized with bookmarks and folders — but that just wasn’t cutting it. Employees were also lacking visibility since certain documentation was hard to surface. 

Recognizing these challenges, a Senior IT Engineer at Benchling recommended the GoLinks SaaS solution, which he had past experience with. Their team played with the free version until they ran it as a hackathon project and officially introduced it to the whole organization. 

After the implementation of GoLinks, finding and sharing resources at Benching became a whole lot easier. James Curtis, the Senior IT Support Engineer at Benchling, shares that, “It is much easier to remember a specific go link you’ve seen once than it is to either (a) save a bookmark or (b) remember where you saw the original link.” 

GoLinks has also helped Benchling employees save chunks of time throughout their workdays. On average, U.S. employees switch between an average of 13 apps 30 times per day. During this context-switching, many employees waste up to 2 hours daily

With the help of GoLinks, this wasted time can be reclaimed. In fact, James told us he can navigate to any of his important resources without even taking his hands off the keyboard. 

“I use “command + L” to move the cursor to the address bar, then type the go link. This saves me seconds every time I switch pages, rather than having to move a hand to the mouse, click through my bookmarks, and find the right page.” 

As a result, James saves up to 7.8 hours a month by using GoLinks. 

James Curtis, IT Support Engineer at Benchling

“The biggest benefit for me is the ease of navigation to any page without taking my hands off the keyboard.”

—James Curtis, Sr IT Support Engineer

7.8 hours a month can be equated to a lot of productive work. And that productive work could mean the difference between you hitting or missing your goals. That’s why GoLinks is such a transformative tool for organizations. Schedule a demo to learn more, or sign up for free

Improve productivity by helping your team find and share information fast
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